With the HR industry incorporating technology at a rapid rate, the role and function of the sector is undergoing a significant transformation. Pillay spearheads Xabisa Human Capital Resources, which strives to be a valued strategic partner that offers multidisciplinary, integrated and innovative solutions to clients.
“We are passionate about talent and development and our service offering reflects this through a number of developmental programmes,” she says.
Building an HR business
Pillay founded Xabisa Human Capital Solutions in 2012 with the vision of positively influencing the HR space within companies.
“We become a part of the business family and take care of the heartbeat of our client’s companies, namely their staff. HR is no longer merely an administrative function, instead we share a seat at the table having significant impact on a company’s bottom line,” she says.
When Pillay first established the company, her biggest challenge was building a client base from scratch. She says she tackled this by always delivering on her promises, which resulted in repeat business.
“We have been fortunate in that our existing clients have shared with their associates the level of service experienced, various service offerings and flexible costing solutions. This has allowed us to steadily increasing our client base through word of mouth,” she says.
The changing HR landscape
Pillay says there are five significant changes and challenges within the sector:
- Social media is now a recruitment medium
In the recruitment space, candidates search for jobs on various job portals and some apply using mobile devices or conduct mobile video interviews. Companies that invest in social media will reap the most rewards in terms of talent attraction.
- Training has become more technology based
When it comes to the development and retention of staff, employees are becoming more techno-savvy and social media is high on the agenda of the younger staff. Therefore, it’s important to choose your training programmes and methods based on the target audience.
- Staff Retention
Job-hopping is the “new normal” for Millennials. According to the US Bureau of Labour Statistics, the average worker today stays with a company for 44 years while Millennials are inclined to change jobs every 2,2 years.
Such trends mean that keeping staff happy and at a high retention rate is a challenge for many companies, says Pillay. “It’s crucial to engage with your employees to gain insights and feedback relating to job satisfaction, workplace challenges and company culture.”
- Succession Planning
Pillay says it’s crucial to invest in development, talent and accelerated programmes for employees at all levels.
- Rethinking performance reviews
According to a report by the Society for Human Resource Management based in the US, traditional performance reviews, which generally take place annually and are based on forced rankings of employee’s performance are set to undergo a significant change. The review says that moving forward many companies will adopt performance reviews that are more fluid and based more on feedback, development and coaching.
Successes and future plans
Xabisa Human Capital Solutions recently won at the Top 20 NSBC Small Business Awards. Pillay and her team of 10 HR professionals also run a Bursary Programme, as well as a 12-month structured Graduate Programme, which aims to help create employment opportunities for young people.
What are Pillay’s future plans? “I would like to assist start-ups and small businesses that are unsure of the proper HR processes to follow by offering them cost-effective solutions. I’m also working on a host of innovative HR service offerings,” she says.
Pillay’s advice for aspiring entrepreneurs:
- As a business owner, you need to have a vision and a business plan.
- Never give up, no matter what! Know what you want and just go out there and make it happen.
- Always surround yourself with people who are positive and believe in you!
- If you have the passion, perseverance and are willing to work hard, these are the principles of a successful business.